If you ever encounter a problem with your site and are unable to tackle it yourself, ask the respective web hosting provider’s client care team to help you get the website back online. A quick solution would be the perfect scenario, but a lot of hosting companies reply within twenty four hours or even more, especially if you’re working with a hosting reseller. Even if your problem can be sorted out easily, your website may not function correctly or it may not be available at all for a long interval, so you may lose potential customers since it’s rather unlikely that anyone would be happy to revisit a site that’s faulty. In this light, you ought to make sure not only that you can touch base with your hosting provider, but also that they can respond and help you in a timely fashion. If a web application update doesn’t go as planned or if you erase something by mistake, for instance, the site must be fixed promptly so as to avoid prolonged downtime.
One-Hour Response Guarantee in Hosting
Our hosting offer a 1-hour response time guarantee, which suggests that no matter what query or problem you may have, we’ll always be there to assist you. As it is, it rarely takes more than 30 minutes to get a problem fixed or an inquiry answered, and this is valid for both sales and technical matters. Our customer care team members will be at your disposal 24-7, even on holidays and weekends, which goes to say that you will obtain instant help anytime you need it. We are aware of precisely how costly time can be, so by the time we respond to your e-mail or support ticket, we’ll have probed into the issue and, in case we haven’t figured out a solution, we will give you more details on what you have to do on your end – if the case requires it. With our support services, you can be certain that there will be someone to help you out straight away, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a helpdesk ticket via your hosting Control Panel or send an email relating to your semi-dedicated server, you’ll get a reply within maximum 1 hour. You can get in touch with us at all times in regard to billing, general or technical matters and given that we are available day and night, you’ll invariably receive assistance in a well-timed fashion. Based on the specific question or issue, we will supply you with more details, solve the complication if it’s been caused by something that is within our reach or tell you how to proceed in case you have to alter a particular setting for a web-based app that we cannot access. You can just forget about waiting around for a day for each answer. As a matter of fact, in the majority of cases we reply to emails and tickets within 20-25 minutes max.