Integrated Ticketing System
What's an integrated ticketing system and what are the advantages of employing one? How is it different from other types of customer support?
There are several ways to touch base with the hosting company whose services you are using, but the one that you will always find no matter which company you choose is a ticketing system. It is the easiest means of correspondence for a variety of reasons. In the event that no help desk staff representative is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will always be received. Also, you can copy & paste large pieces of info without needing to worry about typographical mistakes, and if a given issue needs more time to be solved or a number of replies have to be exchanged, all the information will be in one place, so either party can always see the comments provided by the other one. The downside of using tickets to touch base with your web hosting provider is that they are often separate from the hosting platform, which implies that if you have to supply information or to adhere to guidelines, you’ll need to use at least two separate admin dashboards and this number might increase if you would like to administer several domains. On top of that, many hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for an answer.
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Integrated Ticketing System in Hosting
The ticketing system that we are using for our
hosting isn’t separate from the web hosting account. It’s an essential part of our fully featured Hepsia Control Panel and you will be able to access it at any particular moment with only a couple of mouse clicks, without signing out of your account. The ticketing system comes with a quick-search box, so you can find de facto any trouble ticket that you have already posted, in case you need it. You can also read knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to handle a specific problem even before you post a ticket. The response time is no more than 1 hour, which goes to say that you can obtain swift assistance at any specific moment and in case our client care team recommends that you should do something within your hosting account, you can do it straight away without needing to log out of the Hepsia Control Panel.
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Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a
semi-dedicated server account with our company and you wish to touch base with our technical support staff, you’ll be able to post a support ticket directly from your Hepsia Control Panel instead of going through a totally different customer support platform as you’ll have to do with the vast majority of hosting providers on the marketplace. Our integrated ticketing system will enable you to open a new ticket without hassle and to go through older tickets using a smart search filter. In addition, you will be able to check the applicable knowledgebase articles that our system will present you with on the basis of the category that you pick for your new ticket. You can accomplish all of the above-mentioned operations without leaving your Control Panel at any moment, which means that if you chance upon any obstacle or have an inquiry, you can get in touch with our technicians and resolve the specific issue in no more than an hour using one single support platform.