In the event that you have ever had a hosting account in the past or you've dealt with any other online service, you are probably aware from your personal experience that for certain things it's better to talk to a live person on the phone than to exchange support tickets or emails. If you want to learn more about a specific service before you purchase it or in case something small-scale should be done, for example, it is easier and a lot faster to get it done real-time. When you have the option to contact representatives over the phone, it is very likely that you're working with an actual hosting provider, not a reseller. The type of support that you can get over the telephone varies between different companies - from very general matters to professional tech support. Usually the majority of providers offer pre-sales assistance and 1st level telephone support, while more complicated tech matters are resolved through electronic mail or tickets.
Phone Support in Hosting
Since we have live telephone support 14 hours a day, you have the option to get in touch with us and talk with our customer support agents to get more info about all of the hosting that we supply and ensure that our servers match the system requirements for your sites before purchasing anything. For your convenience, we now have telephone numbers on three continents so you're able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you are already an existing customer, you'll be able to give us a call about general and billing matters, and about some technical ones. In case the problem is strictly technical or it requires longer time to analyze, you should go through our ticketing system, that will allow both you and our tech support crew to track the info supplied by each side.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs per day as a part of the support services for each semi-dedicated server package that we offer. Considering the fact that some issues are more difficult and time-consuming, you'll need to open a support ticket if you experience such an issue, still for all the general, billing or small-scale tech issues you can always give us a call and we'll help you right away so as to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you are able to find out if you can host your internet sites on our cutting-edge cloud platform or you will be able to get any other general info about our semi-dedicated solutions. We have local numbers in the U.S.A., Great Britain and Australia as well as a worldwide number, which means that you're able to call the one that is closer to your location.