The support that you can receive from your hosting supplier is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you have a technical problem with an existing account. Timely and accurate information about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real website hosting supplier and not from some reseller. When you get a hosting account from a company that does not own its servers and it can't access them right away, it's quite possible that you will wait for a few days so as to have a reply to any kind of query, thus your web sites may stay offline for quite a while. In contrast, a supplier that offers numerous options for communication and has a technical support team that is available at any time will assist you to right away and help you decrease or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Hosting
We supply 24/7 customer, billing and technical support for our hosting. Even if you are not our client yet and you have questions, we can assist you in a timely manner and provide you with the needed information, in order to give you the choice to make an informed decision when you get a new web hosting account. We are available anytime, including holidays and weekends, and we provide numerous ways of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we have multiple phone numbers around the world, so that you will be able to call the one that is closer to you. The maximum response time for your emails and your tickets is one hour. The standard response time is around 15-20 min, which means that you can forget all about waiting for a few days to receive support for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you're able to take advantage of our 24/7 technical support services even on official holidays. All of your websites will be available at all times and so will we. With numerous contact options, you'll be able to select the optimal way to get in touch with us and learn more about our solutions if you don't have an account yet, or get assistance in case you are already one of our customers. You'll be able to give us a call, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature a one-hour response time warranty, although it rarely takes more than 20 minutes to get assistance no matter the complexity of the problem. Using our customer and tech support services, we will be available for you whenever you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
If you obtain a VPS server through our company, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find a couple of local phone numbers in the United States, the UK and Australia along with a live chat service. If you are an existing customer and you're looking for help with some technical issue which requires longer time to investigate or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an e-mail and we will take care of the trouble and send you a reply within one hour. The answer time is warranted 24/7, including holidays and weekends, however for many problems it takes less than 30 minutes to receive assistance. Our support service covers the VPS as well as all pre-installed software it features, so in case you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone if you run an entire server, that's why each dedicated server that we provide features 24/7 support with one-hour answer time warranty whatever the problem. The service is free of cost for any type of issues with your server or the software that was installed from our admins during the setup, which means that you're able to contact us as many times as you'd like, even during holidays. You can either open a ticket from the billing section or you could send an email message, and the actual reply time for either of these rarely surpasses 30 minutes since we have admins available twenty-four hours a day. In case you require general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you may use our live chat service and talk to a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you're able to include to your server package through your billing Control Panel.