Client Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Guarantee

  • All your help requests will be dealt with in maximum 1 hour after the support ticket or email has been submitted. If your issue calls for additional assistance from a server admin, we will direct the trouble ticket or the e–mail to the person in charge, right away and will leave a comment to inform you that more time will be required for discovering the best solution. Furthermore if you make use of our Managed Servers package, any of the server management services included there will be executed whenever you like.

  • Top quality support service
  • A First–Rate Client Care Service

  • We’ll be at your disposal 24x7 to answer any inquiries that you may have with regard to our Web Site Control Panel or any of the apps that we have installed for you on the server. If you also need assistance tackling server management tasks, you can check out our Managed Servers package, which includes backup space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and troubleshooting services

  • Intuitive help center
  • An Intuitive Help Area

  • Every dedicated server is equipped with our free Web Site Control Panel, which boasts a circumstantial knowledge base plus a selection of instructional video tutorials. Whenever you require help working with the Web Site Control Panel, just click the Videos or Help buttons situated in the upper right corner.