Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Web Site Control Panel you will find an in–depth Help Center section offering a variety of educational articles and frequently asked questions. They are contributed by our support team of accomplished technicians. Simply fill in your question and our smart system will show you the most appropriate answer.

  • Top quality support service

  • Educational Video Clips

  • For users who’d like to find out how to handle a commonly experienced issue by watching an instructional video, we have added a selection of video tutorials to our Web Site Control Panel. All the training videos are short and easy to comprehend. They offer you step–by–step presentations of different website administration activities.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24–7–365 help desk service and a 1–hour response guarantee. Our seasoned technicians will be available 24x7x365 to attend to your enquiries and to remedy any problem that you may run into. Simply send a trouble ticket from the Help section and we will reply to you extremely quickly.