A live chat is one of the many channels of communication provided by some web hosting providers as part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or tech assistance. This way of communication is quicker compared to a support ticket and it makes it much less likely to misspell or misunderstand something in comparison to a call with an agent. In addition, when the trouble that you have requires some time to be examined and taken care of, you will be able to do something different at the same time instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat assistance service without spending a dime as long as you have Internet access even when your web hosting provider is based in a different country and they don't have a local phone number you can call.
Live Chat Support in Hosting
Along with the phone and ticket support, we supply live chat support too. You are able to contact us every single day, including holidays and weekends, and we will give you more info about the hosting that we offer if you are not among our customers yet, or about general and billing questions in case you already have a user profile. Though for strictly tech issues you will need to open a trouble ticket to our tech assistance team, since such matters need more time to be taken care of, you may still contact us through the live chat for some tech details. For example, we can assist you to set up an email address in your email client or troubleshoot numerous problems, saving you plenty of time. Even if our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as part of our services, so that when you have any questions for our semi-dedicated servers, you are able to speak with our customer support team whenever you need regardless if you have already obtained an account or not. Generally, the chat service is for pre-sales, billing and basic questions and difficulties, still we will help you with various technical questions as well. We will help you select the right package for your web sites if you don't have an account yet, we can answer any kind of billing questions or issues you could have or we can help you with installing your new e-mail address on your personal computer or smart phone - all the aforementioned will be done promptly as our live chat service is online all day long, every single day. Every time you want support, you are able to talk with an agent and save a lot of time.